Bradesco Saúde registers quite 111 thousand online services in 2020

The pandemic of the new coronavirus isn't over yet and Bradesco Saúde has already registered 111 thousand online consultations in several specialties, since the launch of the space consultation service through the Digital Health application. Teleconsultation is one among the services offered to the quite 3.6 million beneficiaries of the insurance firm across the country, with a mean of 515 daily consultations. consistent with company data, approximately 30% of beneficiaries held two or more consultations, showing a high level of satisfaction and repair loyalty.

Another data from the interior survey is that 46% of the consultations performed weren't associated with cases of suspected Covid-19. Regarding the effectiveness of the telemedicine service, 88% of the consultations were resolved, that is, there was no need for the beneficiary to be mentioned an ER (hospital or clinic). This result's the results of the practice of the first Health Care model, which is predicated on integrated health care, centered on the figure of the general practitioner, and which the insurance firm has utilized in its assistance programs for several years.

With the advancement of telemedicine, distance care made it easier to watch the clinical history of every patient, even within the face of social isolation. For general practitioner Stephan Sperling, who works on the battlefront handling suspected cases of Covid-19 at Novamed units in Sao Paulo, welcoming is vital to enhance the clinical outcome. during this context of an epidemic, the professional became the regard to answer questions on the disease, additionally to welcoming during a moment of fragility and concern. “This monitoring, whether face to face or remotely, was essential to make sure continuous assistance and stop the evolution of diseases, especially chronic ones. the great practice of medical care and therefore the correct use of digital resources are certainly lessons learned which will remain post-pandemic ”, emphasizes the expert.

For Thaís Jorge, director of Bradesco Saúde e Mediservice, the consolidation of technological advances in serving beneficiaries provides an improvement in comprehensive health care. “We are always aware of all possibilities of services and assistance to supply the simplest for our beneficiaries. Certainly, the pandemic has driven digital transformation in several sectors, also as in health. the danger of transmission of Covid-19 and therefore the fear of contamination during a hospital environment generated a behavioral change in society. the event of tools, which supply remote and safe and efficient service, has allowed us greater convenience. Therefore, we believe the relevance of telemedicineand that it'll be an irreversible trend within the post-pandemic, always aligned with the competent bodies in its regulation. this is often our commitment to the health and well-being of the insured ”, he concludes.

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