Bradesco will incorporate customer satisfaction in the variable remuneration metrics starting this year, says Lazari

 Bradesco will incorporate customer satisfaction within the variable remuneration metrics starting this year, says Lazari

The program establishes that the service becomes more personalized, with more customized operations and therefore the use of technology

Bradesco will incorporate customer satisfaction into the variable remuneration metrics starting this year, said the bank's president, Octavio de Lazari Jr. consistent with the chief, the NPS - the indicator wont to measure satisfaction - will become a part of the qualitative employee assessments.

The measure is a component of a replacement service model which will be presented to the network of managers this month, called “100%”. The bank also will create the position of chief consumer officer to require care of the connection with customers.

The program establishes that the service will become more personalized, with more customized operations and therefore the use of technology.

Lazari also said that there's no provision for workers to return to face-to-face work - 94% of the team that doesn't attend is functioning remotely.

The president of Bradesco stated that the institution won't force employees to urge vaccinated, but will perform campaigns to encourage them. consistent with Lazari, the bank ran covid-19 tests across the team and therefore the results detected antibodies in 12.4% of them. For the chief, Bradesco may be a "faithful portrait of Brazil", which might give a sign of the contamination rate within the population.

With these numbers, the institution has no intention of reviewing the house office now.

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